If you’re waiting on a withdrawal confirmation email, first, check your spam or junk folder since sometimes these important emails can end up there. If you still can’t find it, you can contact our customer support team directly through live chat or email. We’ll look into your account and send out a new confirmation email right away. We understand how important this information is for you and aim to resolve any issues quickly.

Your payout request might get cancelled due to several reasons, such as incorrect banking details or verification issues. At Goldrush Casino, we value transparency; that’s why we’re committed to keeping you informed at every step. If your request is cancelled, we notify you via email or through your account dashboard. For peace of mind, you can always reach out to our support team for clarification on any pending requests or to ensure your account details are updated.

Deposits can be rejected if the banking details in your account don’t match with what your bank has on file. To avoid this issue, ensure that your banking information is current and accurate. If you ever face a rejection, please verify your details and try again. If you need assistance, our support team is readily available to help you update your information and get your deposits processed smoothly.

Virtual cards can sometimes cause issues due to restrictions placed by banks or the casino itself. Goldrush Casino aims to support a variety of banking options including South African-issued cards, but occasionally, specific types may face limitations. If you’re having trouble, try using another payment method or contact our support team. They can help you find the best way to deposit funds securely and efficiently.

At Goldrush Casino, we prioritize our South African players by providing a seamless gaming experience. We understand common transactions issues and actively work to ensure our processes are straightforward. With responsive customer support, diverse payment options and a commitment to transparency, we aim to enhance your gaming experience while minimizing hassle. Our goal is to make your time enjoyable and stress-free, so you can focus on what really matters: having fun and winning big!